Timberline Hair Company · Portland, Oregon
Book an appointment
Ready to visit our Northwest Portland salon? Choose a stylist or service online, or call us if you need help deciding what to book.
Book Online
Choose a stylist or service and find an available appointment through Vagaro below.
Please review our cancellation and rescheduling policy and refund and adjustment policy before booking.
Call the salon
Need help choosing a service or have questions before booking? Give us a call.
971-803-7563Cancellation & Rescheduling Policy
We understand that plans can change. Because appointments are reserved specifically for you, we ask that you give us as much notice as possible.
- Cancellations: Cancellations made less than 48 hours before your scheduled appointment are subject to a 50% cancellation fee.
- Rescheduling: Appointments rescheduled less than 24 hours before the scheduled appointment time are subject to a 50% rescheduling fee.
- No-Shows: Failure to attend your appointment may result in a 50% fee and may require a deposit for future appointments.
- Inclement Weather: We understand that severe weather can make travel unsafe. We offer a grace period for cancellations or rescheduling due to inclement weather when conditions make it unsafe or unreasonable to travel. Please contact the salon as soon as possible if weather affects your ability to attend your appointment.
- Late Arrivals: Arriving more than 15 minutes late may require your appointment to be rescheduled, and the applicable cancellation or rescheduling fee may apply.
Thank you for respecting our time and the time of our stylists. Your appointment is reserved especially for you, and we appreciate as much notice as possible when plans change.
Refund & Adjustment Policy
At Timberline Hair Company, we want you to love your hair! If something isn’t quite right, please contact us within 7 days of your original appointment so we can discuss an adjustment.
- 7-Day Adjustments: Complimentary adjustments are available within 7 days of your original service when the concern relates to that service.
- No Full Refunds: We do not offer full refunds on salon services.
- Adjustment Appointments: Adjustments must be discussed with your stylist and approved by the salon. Changes to your original request or new services may require an additional charge.
- Retail Products: Please contact the salon with any concerns about products you have purchased.
Thank you for choosing Timberline Hair Company and giving us the opportunity to make things right. We appreciate your business and want you to leave feeling great about your hair!